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  • SAME DAY DESPATCH when ordered by 1pm (Mon-Fri)
  • FREE SHIPPING on orders over £55 (UK only, Please see notes (*) below if your order is over 2Kg, as extra charges will apply for off-shore and remote areas.)

 

We know that fast reliable service is important to our customers. That is why over 99% of our UK orders (see conditions below) are despatched by second class mail, first class post or 24hr courier on the day of receipt (if received by 1pm GMT).

 

Last posting dates for Christmas 2015:

  • First Class UK Post: 21 December
  • Second Class UK Post: 19 December
  • Next Business Day Courier: 23 December

 

  • International Airmail (Asia, Australia, Far East): 7 December 
  • International Airmail (Africa, Central and South America): 4 December 
  • International Airmail (Canada and USA): 15 December 
  • International Airmail (Western Europe): 17 December 

 

The exact shipping amount for your order is displayed during the CHECKOUT after you enter your destination address.

2nd Class Post: 2-5 business days

(For orders of £55 and over*)

FREE

2nd Class Post: 2-5 business days

(For orders less than £55*)

£3.95
1st Class Post: 1-2 business days£4.50
Next 'Business Day' courier (Monday-Friday)*£5.99


When will it arrive? Orders placed by 1pm and delivered by courier will arrive the next business day (Mon-Fri). All other orders will arrive within 2-5 days for Second Class Post and 1-2 days for First Class Post. Very occassionally this can take longer, so we ask that you allow up to 8 days for delivery before contacting us.


Out of stock items Where an item is out of stock, we will endeavour to despatch as much of your order as possible. In the rare cases where we are unable to despatch any items immediately, we will let you know by email as soon as possible.


*Scottish Highlands & Islands, N.Ireland, Isles of Man, Scilly & Wight: Orders over 2kg to that are to be delivered to these locations will be charged at £9.95 (up to 30kg). Next Business Day services to these areas (other than N. Ireland) can take 2-5 days.


*Channel Islands: items over 2kg that are to be delivered to these locations will be charged according to the EUROPE rates (see below).


*Specialist Items: We do have some specialist products (e.g. Some of our Dog runs) that cannot be delivered in the timescale or cost outlined above. Arrangements for these products are clearly noted on the web page for these products.


*British Forces Post Office (BFPO) We are delighted to be able to deliver orders to our forces in the UK and across the world. Orders under 2kg are treated as if they are normal UK orders. Orders over 2kg will travel by Parcel Force to the MOD Postal Service and are charged at £9.99. The following size and weight limitations apply:
1. All dimensions should be less than 1m
2. The girth + length dimensions should be less than 2m
3. Max. weight: 30kg (11kg for ships, 2kg for Iraq & Afghanistan)

Europe


EUROPE (3-6 business days)

Please be careful to enter your correct address and country as we are unable to refund orders if they are lost as a result of an incorrect address. If we are able to recover the goods, we will refund all but the postage cost charged.

Order WeightChannel
Isles
Irish Rep.Belgium
Netherlands
Luxembourg
France
Germany
Denmark
Italy
Spain
Portugal
Rest of
Europe
less than 0.5kgSee UK£4.55£4.55£4.55£4.55£4.55
0.5kg to 1kgSee UK£6.99£6.99£6.99£6.99£6.99
1kg to 1.5kgSee UK£9.99£9.99£9.99£9.99£9.99
1.5kg to 1.9kgSee UK£11.99£11.99£11.99£11.99£11.99
2kg to 30kg£14.50£18.99£15.99£19.99£32.99*See checkout
30 to 60kg£29.99£35.99£32.99£39.99£64.99*See checkout

*See checkout - the exact price for all destinations is displayed during the checkout process

*Heavy Items: Occassionally, our couriers tell us that some goods are simply too large to ship to certain locations. If this happens, we will immediately refund your order and contact you to let you know.

USA and Rest of World


USA & Rest of the World (3-6 business days)

Order Weight
(To convert to Lbs multiply by 2.2)
USA
Canada
Far East
Australasia
Rest of the World
less than 0.5kg£4.95£4.95£4.95
0.5kg to 1kg£7.99£7.99£7.99
1kg to 1.5kg£11.50£11.50£11.50
1.5kg to 1.9kg£15.95£15.95£15.95
2.0kg to 2.5kg£29.99£47.50£59.99
2.5kg to 3.5kg£32.99£52.50£68.00
3.5kg to 5kg£37.99£59.50£79.99
5.5kg to 10kg £49.99£84.50£115.99
10kg to 15kg£58.99£98.99£145.99
15kg to 20kg£67.75£118.00£177.00
20kg to 30kg£85.50£156.50£239.99
30 to 60kg£139.99£272.00£427.99

 


01869 349 777

Monday to Friday from 10am to 4pm UK local call rate

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